ONLINE RETURNS AND CANCELLATION POLICIES & PROCEDURES
In today’s online shopping market, we believe that honesty is the best policy.
That’s why we designed the most generous, fair and transparent store policy for returns. Read the following sections to find out more about online returns policy. Please don’t hesitate to contact us if you have any questions!
A) YOUR CANCELLATION RIGHTS
As you are a consumer and have made an order on-line you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery.
In order to return your online order to us, please add a note with your details as follow:
Email Address: .................
Order Number ( on your dispatch note ): ..........
Product Code: ...........................
Product Description: ................
Quantity Return: ...................
Indicate if Replacement is needed?
Refund Cardholder Name: .............
Please enclose the note with your parcel and return it to Precision-Dare Cosmetics, Unit 42763, Courier Point, 13 Freeland Park, Wareham Road, Dorset, BH16 6FH, UK.
This does not affect your statutory rights.
Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us.
Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel).
If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us, provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation.
Refunds will only be made against the original credit/debit card used.
We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
*********Please note that False Eyelashes are not refundable nor exchangeable
B). YOUR RIGHTS IF THERE IS A PROBLEM WITH A PRODUCT
In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us as soon as possible by calling our Customer Services Team on 0044 7426384105. To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.